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Privacy and Data Protection Policy

Effective Date:  1st May 2025
Last Updated:  1st July 2025
Organization: E Factor Experiences Ltd.
Contact Email:  connect@thebridalretreatindia.com
Website: thebridalretreatindia.com

1. Purpose and Scope
This Privacy and Data Protection Policy (“Policy”) explains how E Factor Experiences Ltd. (“Company”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your personal data in connection with your registration for and participation in The Bridal Retreat (“Program”).
This Policy applies to all participants, website visitors, clients, and service users who interact with us through registration forms, email, social media, in person, or via our website.

2. Information We Collect
We collect the following categories of personal information, either directly from you or through online forms:

A. Personal Identification and Contact Information

  • Full name
  • Email address
  • Mobile number
  • City, state, or country of residence
  • Age or date of birth

B. Health, Wellness & Personal Care Data
(Collected only with your explicit consent)

  • Medical disclosures (e.g., allergies, chronic conditions)
  • Skin, hair, or cosmetic sensitivities
  • Emergency contact details

C. Payment & Transaction Information

  • Payment status and confirmation (via UPI, bank transfers, payment gateways such as Razorpay)
  • Invoice details (billing name, transaction date)

D. Media & Usage Data

  • Photographs or videos captured during the Program
  • IP address, device/browser data (if using our website)

3. Why We Collect Your Data
We collect and use your personal data for the following purposes:

  • To register and confirm your participation in The Bridal Retreat
  • To customize and safely provide wellness, personal care, and cosmetic services
  • To comply with medical and dietary disclosures where applicable
  • To process payments, issue invoices, and confirm financial transactions
  • To communicate with you about scheduling, updates, or future offerings
  • To capture media (photos/videos) for promotional purposes (with opt-out options)
  • To comply with applicable laws, regulations, or tax obligations

4. Lawful Basis for Processing
We process your personal data based on one or more of the following legal bases:

  • Consent: for optional services such as health disclosures or marketing communications
  • Contractual necessity: to register and fulfill retreat services
  • Legal obligation: to comply with financial, safety, or regulatory duties
  • Legitimate interest: to improve services, ensure participant safety, and manage retreat logistics

You may withdraw your consent at any time by writing to connect@thebridalretreatindia.com. Withdrawal of consent may limit access to certain services that rely on this information.

5. How We Share Your Data
We do not sell or rent your personal data. We may share it:

  • With authorized third-party facilitators or service providers (e.g., makeup artists, wellness coaches, retreat venue staff) under strict confidentiality
  • With payment processing or invoice generation platforms
  • With government authorities or regulators where legally required (e.g., health or tax disclosures)
  • With digital platforms for newsletter or media purposes, if consented to

All third-party partners are required to implement adequate security safeguards and data protection measures.

6. Data Storage & Security
We implement reasonable technical and organizational measures to secure your data from unauthorized access, misuse, or disclosure, including:

  • Secure password-protected storage systems
  • Restricted access to sensitive data
  • Encrypted backups (where applicable)
  • Employee data protection training

We retain your personal data for a period of [Insert Retention Period, e.g., 24 months] from the conclusion of the Program, unless a longer period is required by applicable law.

7. Your Rights
Subject to applicable Indian law, you have the right to:

  • Access the personal data we hold about you
  • Request rectification or correction of inaccurate data
  • Withdraw consent for optional processing
  • Request deletion of your data (subject to legal or operational obligations)
  • Opt out of promotional communications
  • Request a copy of your data (data portability)

To exercise any of these rights, email us at connect@thebridalretreatindia.com. We may verify your identity before processing requests.

8. Use of Cookies and Website Analytics
Our website may use cookies or similar tracking tools for analytics and service improvement. These tools may collect:

  • Your IP address
  • Browser type and language
  • Access times and referring URLs

You may disable cookies in your browser settings; however, this may affect website functionality.

9. Grievance Redressal
If you have questions or grievances regarding this Policy or your personal data, you may contact:
Grievance Officer
Name: THE TBR TEAM
Email: connect@thebridalretreatindia.com
Phone: 18002034322
Response Time: Acknowledgment within 72 hours; Resolution within 30 days

10. Updates to This Policy
We may update this Policy from time to time to reflect changes in applicable law or services. Updates will be posted on our website with a revised “Last Updated” date.
We encourage you to periodically review this Policy.

Acknowledgment and Consent
By registering for The Bridal Retreat or submitting your information through our forms, you acknowledge that you have read, understood, and consented to the terms of this Privacy and Data Protection Policy.